Shipping policy
Shipping policy
Thank you for shopping with [Elaracollection]. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Where We Ship
We currently ship to addresses within [All Over The Pakistan] only. We do not offer international shipping at this time.
2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email or phone if there will be a significant delay.
3. Shipping Rates
We offer flat-rate shipping on all domestic orders:
| Order Type | Shipping Cost |
|---|---|
| Standard Delivery | PKR [49] flat rate |
4. Delivery Time
Once your order has shipped, delivery typically takes 3-5 business days, depending on your location.
Total estimated time from order placement to delivery: 4–7 business days (processing + shipping).
Please note: delivery timeframes are estimates and not guaranteed. Delays may occur due to courier issues, weather, or high-demand periods (e.g., holidays and sales).
5. Order Tracking
Once your order ships, you will receive a confirmation email/SMS with a tracking number and link so you can monitor your delivery status.
6. Shipping Carriers
We partner with [Postex] to deliver your orders.
7. Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your order is returned to us due to an incorrect address, you may be responsible for reshipping costs.
8. Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us at [nslimited0011@gmail.com/03289603236] within [14] of the expected delivery date so we can investigate and resolve the issue.
9. Order Changes & Cancellations
If you need to change or cancel your order, please contact us at [nslimited0011@gmail.com/03289603236] as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
10. Contact Us
For any questions about your shipment, reach out to us at:
- Email: [nslimited0011@gmail.com]
- Phone: [03289603236]
- Hours: [9am To 9pm]
